We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Info@shopbsbeads.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Info@shopbsbeads.com. 

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like used product, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@shopbsbeads.com.

We are a female - Latina - owned business.
Our pandemic hobby—turned business is managed by a mom + daughter duo. We are passionate about our jewelry. 

We understand the need for jewelry sizes that are outside of the “norm” or “standard” sizes. Everyone should be able to purchase jewelry that actually fits - we are very proud to say, that WE offer that for our clients! If you don’t see a size listed on our website, please contact us, or notate your preferred length at checkout (additional fees may apply for some items).

Thank you for supporting us, as we create and design lasting jewelry that we are proud of.

We are located in Indio, California (within the Coachella Valley).

For special orders email us at SpecialOrder@ShopBsBeads.com

Info@ShopBsBeads.com